At SadaPay, we prioritize providing excellent customer satisfaction and maintaining transparency. Your trust in us is greatly valued, and we strive to ensure a positive experience for you. In the rare event that something goes wrong, we’ve streamlined the complaint and dispute resolution process to make it as smooth as possible. Sadapay Helpline Number
Complaints and Disputes – SadaPay
Sadapay email: Send an email to: hello@sadapay.pk
Sadapay live chat: Send a message via live chat in the SadaPay app
Sadapay helpline number: Call us at: 0800-1-SADA (7232)
When filing a complaint, we’ll need the following details:
Sadapay Helpline Number
Name of the user
SadaPay account number
Contact information (Email, phone number, etc.)
Complaint reason (Type of issue)
Complaint detail (Description of the issue)
Supporting documents
Additional details to assist (Approximate value of the most recent transaction, estimated balance in the account).
For a transaction dispute, you’ll need
Name of the user
SadaPay account number
Nature of the transaction (for example, ATM withdrawal, Funds transfer).
Transaction details (Amount, time, reference no. etc.)
Supporting documents
Once a complaint is logged, our associates will provide an estimated due date for resolution. While we aim for a swift resolution, external factors may influence the timeframe, especially if third parties are involved.
To get an estimate of the resolution timeline, refer to the table below (Note: Turnaround times are based on business days):
In accordance with the SBP Circular 2006, it may require an extra two days to address complaints related to:
Member banks branches not located in major cities like Karachi, Lahore, and Islamabad (Tier 2 branches)
ATMs not directly attached to their branches (such as ATMs in malls and other independent locations).
